Refund policy

We take pride in our commitment to providing you with the finest quality products and services. In this policy, we outline our procedures and guidelines to ensure a seamless and fair process for returns and refunds. Your peace of mind is important to us, and we are here to assist you every step of the way. 

Kindly review the refunds policy for the listed products.

Christmas Ornaments Non-Customized:

Upon receiving your order, please thoroughly inspect the items. In case of any defects, damages, or if you receive the wrong item, kindly contact us immediately. We will promptly assess the issue and take necessary actions to make it right.

To be eligible for a return, the item must be in its original condition, unused, with tags, and in the original packaging. Please retain the receipt or proof of purchase.

To initiate a return, reach out to us at reine@rendersbyreine.com. Once your return is approved, we will provide you with detailed instructions on how and where to send the package. Please note that returns without prior authorization will not be accepted.

For any return inquiries, you can always reach us at reine@rendersbyreine.com. We will keep you informed throughout the return process, including receipt and inspection of the item. Once approved, the refund will be issued to your original payment method.

Christmas Ornaments Customized:

Due to the personalized nature of these items, we regret to inform you that we do not accept refunds for customized ornaments.

Babyboards & Portrait Illustrations Physical & Soft Copy:

At Renders by Reine, we pour our creativity and expertise into crafting custom baby boards and illustrations designed specifically for you. These unique and personalized creations are a reflection of your individual preferences and style. Therefore, we want to inform you that we do not accept refunds for custom baby boards and illustrations.

Downloadable Posters:

Please be aware that due to the digital nature of these products and the instantaneous delivery process, we do not accept returns or offer refunds for downloadable posters. We encourage you to review the product description and sample images carefully before making your purchase to ensure it meets your expectations.

Digital Gift Cards:

Our digital gift cards are designed for immediate convenience, delivered directly to your email for quick access and usability. Given the instant and non-physical nature of these cards, we regret to inform you that we do not accept returns or offer refunds for digital gift cards. Please consider your purchase carefully, as these cards are not transferable or redeemable for cash.

Our customers are at the heart of everything we do. We deeply value your trust and are committed to delivering products and services that exceed your expectations. Your satisfaction is our ultimate goal, and we want nothing more than to see you delighted with your experience here.

If you have any questions, concerns, or special requests, please don't hesitate to reach out to us at reine@rendersbyreine.com.